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Betija FAQ — Find answers to all your questions here

From registration to withdrawals, bonuses to technical issues — find answers to any question about Betija on this page.

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Account & Login

Questions about registration, login, password reset, KYC verification, and profile settings.

Deposits & Withdrawals

Questions about mobile banking, e-wallets, bank transfers, and transactions.

Bonuses & Promotions

Questions about welcome bonuses, free spins, cashback, and turnover requirements.

Gaming & Betting

Questions about Sports Betting, Live Casino, slots, odds, and bet cancellation.

Security & Privacy

Questions about 2FA, account security, data privacy, and responsible gaming.

Betija App

Questions about app download, installation, updates, and mobile gaming.

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Account & Login

To register on Betija, you need an active email address or mobile number and a strong password. You must be at least 18 years old. Registration is completely free and takes just a few minutes. KYC verification will be required later to enable withdrawals.

On the login page, click the "Forgot Password?" option. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use the OTP to set a new password. The process is usually completed within 5 minutes.

KYC (Know Your Customer) verification is mandatory to activate withdrawals. It keeps your account secure. Upload photos of the front and back of your national ID or passport. Verification is typically completed within 24–48 hours.

No. Per Betija's policy, each person is allowed only one account. Creating multiple accounts will result in all accounts being closed and all balances may be forfeited. Everything Betija offers is available through a single account.

Yes. You can set a cooling-off period or self-exclusion directly from the Responsible Gaming section. If you want to close your account permanently, contact Betija Live Chat. It's a good idea to complete any pending withdrawals before closing.
Deposits & Withdrawals

Deposits and withdrawals on Betija can be made via mobile banking, e-wallets, and bank transfer. After registering, visit the cashier page to see all available payment methods.

The minimum deposit amount on Betija varies by payment method. Generally, the minimum is kept low so anyone can get started easily. Check the cashier page for exact amounts.

Withdrawals via mobile banking and e-wallets are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. KYC verification is mandatory before your first withdrawal.

Deposits are usually credited to your account within 5–15 minutes. If it hasn't arrived after 30 minutes, contact Betija Live Chat with your transaction reference number. Having a screenshot ready will help resolve the issue faster.

Common reasons for a rejected withdrawal include incomplete KYC, unmet bonus turnover requirements, or incorrect payment details. You will be notified of the reason by email. Resolve the issue and submit a new request.
Bonuses & Promotions

A bonus equal to your first deposit will be credited to your account. For example, deposit BDT 500 and receive an additional BDT 500 bonus — giving you BDT 1,000 to play with. A turnover requirement must be met before the bonus can be withdrawn.

Turnover requirements mean you must place a specified amount in bets using your bonus funds. For example, a 10x turnover means you need to wager BDT 1,000 to clear a BDT 100 bonus. Both sports bets and casino games count toward the turnover.

Yes. If you prefer not to claim a bonus at the time of deposit, simply select the "Decline Bonus" option. Depositing without a bonus means you can withdraw at any time without any turnover requirements.

Free spins are usually awarded for specific slot games. Log in to your account and go to the "Bonus" or "Promotions" section to see your free spins. Make sure to use them before they expire.
Gaming & Betting

Betija offers live and pre-match betting on 30+ sports including cricket, football, tennis, badminton, and basketball. You'll also find Live Casino, slots, poker, virtual sports, and much more.

Live betting means placing bets in real time while a match is in progress. Odds change every moment, letting you make decisions based on how the game is unfolding. Betija's live betting section also shows live scores and match statistics.

Bets generally cannot be cancelled once placed. However, if the Cash Out feature is available, you can withdraw partial or full winnings before the match ends. Cash Out availability depends on the game and current match situation.

If a match or event is cancelled, Betija will generally refund the full bet stake. Refunds are typically processed within 24 hours. See the Terms & Conditions page for full details.
Security & Privacy

Yes. Betija operates under an international gaming license. The website uses TLS 1.3 protocol and AES-256 encryption. Your personal information and transactions are fully protected.

After logging in, go to "Security" under Account Settings and enable 2FA. Betija supports both mobile OTP and Google Authenticator. With 2FA active, no one can log into your account even if they know your password.

Change your password immediately and contact Betija via Live Chat. The support team will investigate your account and take the necessary action. Remember, Betija will never ask for your password by email or SMS.

Account Settings or Responsible Gaming page to set deposit limits, loss limits, session timers, and self-exclusion. Using these tools has no impact on your eligibility for bonuses.
Betija App

Betija App App Page can be downloaded directly. Android users can download and install the APK file — you'll need to enable "Unknown sources" in Settings first. iOS users can download it from the App Store.

Both offer the same games and features. However, the app also includes biometric login, push notifications, and offline browsing. The app is generally faster and uses less data.

First, fully close the app and reopen it. If the problem persists, clear the cache. If that doesn't help, uninstall the app and install the latest version. If the issue remains, contact Betija support.
Have more questions? The Betija support team is available 24/7 via live chat. You can also reach us by email at: [email protected]

Still have questions? We're here to help

The Betija support team speaks Bengali. For any issues, reach out via live chat or email.

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